Frequently Asked Questions (FAQs)

Pay attention to whether you have filled in the required fields (they are often marked). If you have provided all the needed information, pay attention to the attached files section — you may have exceeded the minimum allowed size for files. If you have provided many files or if their size is too large, then it will be impossible to submit the order placement form. The files could be sent instead to the customer support team via email.

Clients are not allowed to resubmit details on their own after they have registered with us. However, you can count on our customer support agents for assistance and they will provide the necessary updates on your behalf. In cases when you change instructions, it is necessary to pay compensation.

Yes, we provide a possibility for clients to add more pages to the papers they order. Assigned writers can do that after they place an additional order, and thus pay for the number of pages they want extra. Additional orders can be placed from your personal profile.

You can trace these details in your personal account — you will see the writer’s ID in the order details form.

You can certainly buy a draft from our company. This is an extra service and is not included in the price of the paper you order. It means that you should order it separately and pay for it. Note that a 1-page draft will be sent to you after 50% of the imposed deadline.

Our company provides two options for revision: a free option and a paid option. The former is limited in time: for short papers (up to 20 pages), you are given 48 hours, whereas for long papers (20 pages and more), you are given 30 days. To send a revision, you need to go to the order details of the paper that has to be revised and press “Request a revision” button. You will need to provide your assigned writer with specific remarks on what should be revised and to set the revision deadline. Paid revision can be requested at any time.

Yes, sure. Please go to your personal profile and click the “Edit Profile” function. Provide the necessary changes and save them.

Our company administration does everything possible to find the writer within the shortest terms possible so that the writer could start work sooner and have more time for completion. However, this process also depends on your instructions, their complexity, deadline, and availability of our writers.

You are welcome to place a paid revision. You just have to create a new order on the website and choose “Revision” as an order type.

We allow our customers to send text messages to the writers, but they cannot exchange voice messages or call each other. It is against our confidentiality policies. In urgent cases, you need to contact our customer support agents and they will help you get a response from your assigned writer.

Go to your profile and download it from the Files section in the Completed orders. You will also be notified via email when your assigned writer uploads the file.

Yes, we provide assistance not only with academic writing tasks, but also with tests, exams, and quizzes. So, you are welcome to rely on for help. You just need to specify the “Online test” type when placing the order online. Since online tests are taken by our writers on your behalf, you need to provide all study materials needed for preparing. Moreover, provide paper description, give us instructions, and specify the time when the test begins. You also need to specify the duration of the test and mention your time zone.

We do not provide help with coding or IT tasks.

Our customers are notified by email, SMS, and phone calls if relevant. These notifications are aimed to inform you about the changes that take place in your account.

You can keep track of these details in the personal profile. Just find the needed order ID and pay attention to the order status description. If you see that it says “Payment verification,” it means that we have not receive your payment or a confirmation from you. If the order status says “Processing,” it indicates that a writer has been assigned and that he/she is working on it. If the status is “Completed” or “Sent,” you should look for the order in the completed files section.

You are expected to get your paper according to the set deadline. You are required to provide deadline details when you fill out the order registration form. Bear in mind that the countdown begins once your assignment is submitted to us and verified.

If the website does not allow you to proceed with the registration, it means that you have probably missed to fill in the required fields or that you have exceeded the allowed file size. In the latter case, you should send your order to us without any attachments. The extra files can be emailed to us and our support representatives will add them to your assignment. Just remember to indicate its ID. If you still have questions, you can address the customer support team for help.

You will find the completed paper in your personal account in the Completed orders section. You will need to click the “Files” tab and download the paper from there.

We do not work with payment issues directly, so in some severe cases, we will forward your inquiry to the Financial Department. However, in the first place, we would recommend you to try proceeding with the payment from another web browser or to try paying via another credit card.

No, we never send papers before the deadline. You are bound to receive the paper according to the set deadline. If you need your paper earlier, you have to compensate for the difference in the deadlines.

Normally, assigned writers upload papers to the system. In their turn, customers have to log in to their accounts and then download the paper from the Files section. However, you can ask the customer support team to send you the paper via email as an exception, especially if you do not have an opportunity to log in to your account.

The supreme writing package does not guarantee that you will choose the writer you want on your own. According to the rules, you can be sure that that one out of top 30 writers will be assigned to work on your paper, but you cannot be certain which one. Another benefit of the supreme writing package is the plagiarism report that is attached as a guarantee that your paper is original. However, if you really want to choose a specific writer for your service, be sure you will have to pay additional 15% for this option.

If you are worried that it will be disclosed to the third parties, do not be concerned about it. We never share any data with others. Personal and contact information that you provide us with is only accessible to our company administration. Besides, when you give us your phone number, you increase the chances of being contacted on time in case of some urgencies.

Definitely, each client is guaranteed privacy and confidentiality. We never share information with the third parties. Even clients and writers are not aware of personal and contact information about each other.

No, the free revision period does not limit you in the number of revisions. You can send as many revisions as you want and as the time allows.

Before we upload papers to the system, we carefully edit and proofread them and scan for plagiarism.

Since we have a versatile team of writers who specialize in different disciplines, you can be sure that the writer will match your qualifications and requirements. We have writers who can cope with different topics, subject areas, and paper types. We guarantee that a professional will be assigned to work on your project.

When you purchase VIP services, you can choose the editing and proofreading option there. You just have to click next to the mentioned option. As soon as you pay for the service, you can be sure that before being delivered to you, the paper will be edited by an expert.

You can monitor the order status in your personal profile. When you just place the order, the status is “new.” When we are waiting for your payment afterwards, the status is changed to “Payment verification.” As soon as you pay for the order and verify the payment, we start to search for a writer for your paper. The order status in this case is changed to “Processing.” Finally, when your writer uploads the completed order, the status becomes “Sent” or “Completed.”

If you want to get your paper sooner, be sure to place a compensation order, where you pay additional price for earlier delivery. Our customer support agents will help you calculate the difference between the initial and the final deadline. When the payment is proceeded successfully and when your assigned writer receives a notification of earlier deliveryfrom you, you will definitely receive your paper according to the new deadline.

We can offer a “Preferred Writer” option to you. It costs extra 15% to the total order price. You need to know the ID of the writer you want to choose. Then you have to insert the ID into the corresponding field while filling out the order placement form.

Our company is responsible for finding a writer who matches your paper requirements and who will be able to provide a premium-quality paper of the required level. Moreover, we are here to provide you with round-the-clock customer support service so that you could share you concerns with us and ask questions if any. Furthermore, we are responsible for controlling timely delivery of services, ensuring editing, proofreading, and plagiarism check.

Our company can provide custom writing assistance with papers of different academic levels: from high school and college to university, Master’s, and Ph.D.

Some of the common reasons are authorization errors and some payment failures connected with outdated web browser whatsoever. If you cannot pay for the paper, we would recommend you to try another credit card. You may also contact your payment processing organization/bank.

Double-check whether you have attached any files to your order registration form. If their size exceeds the limit, you have to delete them from the form and send them via email to the customer support team. You may also check on the file format — if the format is not supported, you will not be able to attach the files.

You need to ascertain yourself that money has really been withdrawn from your account and that you have successfully paid for the paper. So, first look for the payment receipt that you should have been sent via email. If you have it, send it to us as a proof of the successful payment. You may look for it not only in the inbox but also in the spam or trash bin. If there is no payment receipt, go to your banking account and check for financial transactions. You need to make sure that the money has been withdrawn for the services. If you do not have the payment receipt and the money has not been withdrawn from your bank account, it means that the payment was not conducted, and you should try using another web browser, credit card, device.

Sure, just send us instructions via email or live chat support and we will contact the Writing Department to check out this possibility.

We cannot forcefully make you do it, but we do recommend you to provide us with your phone number since it will allow us to contact you in the shortest terms when it is needed. When we do not have your number, we will not be able to reach you in urgent cases.

From our side, it takes from three to five business days to manage this refund process. However, it also depends on the efficiency of your bank.

According to the company’s policies, we allow clients to message their writers in a text form. As such, calls are prohibited, but they are welcome to use the direct messaging system on the website.

Log in to your personal cabinet, go to the Completed orders section, find the Files tab, and there you are — you will be able to download the file from there. If the deadline has already expired but you do not see the file attached, please contact the customer support team as soon as possible.

Papers are uploaded to the system according to the deadline you have set. If you have forgotten what paper urgency you have mentioned, you need to go to the order details in your personal account and check it.

Remember that clients are responsible for providing all materials that are needed for the writer to cope with the paper. So, if some materials are not available in free access, you have to buy them on your own and then send a scan or copy to your assigned writer.

Refresh the page if nothing else helps. Also pay attention to whether you have not exceeded the file size allowed. If you have, send them separately to the customer support team via email.

You need to place an additional order and pay for the additional number of pages. When you register an additional order to the one that you need, they will be joined together after you pay for them and then your writer will receive a notification of that. If you are confused about the process, please contact the customer support agents for help.

You need to place a compensation order to do that. Our customer support agents will help you calculate the difference between the old and the new deadline and you will have to pay the determined price.

If you are confused about the order types provided on the website, please contact our live chat support team. The agents will help you match the order type that will perfectly fit the requirements.

Our company ensures originality and authenticity of writing and research. Whatever paper you order from us, you are bound to receive plagiarism-free content as we check it thoroughly via anti-plagiarism software. Besides, when you need to conduct some study or research, you can also rely on our writers for this task. The research process will be conducted from scratch.

Additionally, you will be able to test the received text for authenticity by using our scanner – PlagiarismSearch. Please note that we do not use Turnitin since it tends to remember the scanned files, which means they cannot be submitted a couple of times.

Our company provides a guarantee that it is 100% confidential. Privacy policy is the one that stays at the center of our values. All information that you share with us is stored in privacy and is never disclosed to the third parties.

Your assigned writer will definitely be on time with the paper and will upload it to the system according to the paper urgency you have indicated.

No, we have a fixed pricing policy, which means that clients are not allowed to discuss the prices. Prices for the custom writing provided by our company depend on such criteria as paper type, academic complexity level, deadline, paper length, and others. You can always address our support representatives and discuss the matter which you are interested in. Additionally, you should know that we offer our customers large discounts.

You can only use the direct messaging system that is available on the company’s website. As such, you can only send text messages — phone calls are not allowed due to the privacy restrictions. In urgent cases, our customer support agents can help you reach out to the writer.

Frozen field or any other delays are connected to glitches that are caused by exceeding file size. When the file you attach exceeds the limit, you should rather send the materials via email to our customer support team.

In such cases, please contact the live chat support for clarification. They will also help you clarify the writers’ availability hours. When you place an online test, you need to make certain that some writer would be available at the time you need to take the test.

You need to contact our customer care agents or Financial Department (email to essayissues@gmail.com) and ask for that possibility. When you get the refund in the form of the bonus credits, they are stored in your personal cabinet and you can use them for payment for your subsequent orders. Remember that the bonus credits will be issued once your refund application is approved.

When you register your order with us, you always have an opportunity to specify the paper urgency. So, that would be the deadline that your assigned writer will follow. When the paper is uploaded to the system, you will get a notification via email.

You need to check out your paper requirements. So, read them carefully, understand what you are expected to write, and then select the order type that your assigned writer will work on. If you cannot understand the requirements well enough to choose the order type, be sure that our customer support agents will help you.

We do promise excellent quality of writing, but we never guarantee grades as grading is a subjective process. To help you leave your worries and doubts behind, we can just inform you about professionalism and expertise of our writers who hold Master’s and Ph.D. degrees and are well-versed in different subject areas. Besides, you can take a look at the Samples page provided on the website.

To get your paper earlier than the deadline you have indicated upon registration, you need to place a compensation form. If our customers change the deadline, they have to pay extra for the earlier paper delivery.

Any assignment that you place with us will be handled by a specialist who is qualified enough in your area of expertise. We try to assign only those writers who have experience and in-depth knowledge of your topic.

You can clarify this fact before you place the order. Just contact our live chat support agents and forward them your details. They will surely inform you about writers’ availability and capability to handle the paper.

The price of orders you purchase from us depends on multiple factors, such as deadline, paper length, writing type, academic level, etc. So, you can check the total price in the online calculator on the website. More so, you can turn to our customer care agents and they will help you calculate the price.

You will get a notification via email and you will be able to download the paper from your personal account. The files are available for download there any time.

Definitely, apart from your instructions, please be so kind to send us the parts you have written. Our writers will do their best to finish the paper as well as make it logical and coherent in terms of expressing ideas.

Our company operates roundtheclock, and we provide 24/7 services. Feel free to turn to us for help at any time you need it most.

We have writers who can easily cope with difficult assignments within a limited amount of time. Our writers can work under stressful conditions and they have the needed expertise to handle different paper topics. Be sure that you will get a paper on time regardless of the deadline. We just recommend you to address our support agents before placing your urgent order.

Yes, definitely. Just find the ID of the writer you want and insert it into the corresponding field as you are registering your new order with us. You will have to pick the preferred writer option and then pay additional 15% for this service.

Yes, sure. You can count on the free revision option that is granted for you within 48 hours after the deadline expiration. Besides, even if this free period has already expired, you can request a revision at extra payment. With the paid option, you can even introduce some additional instructions or remarks.

We never guarantee any marks for you. Each professor evaluates papers differently, so we cannot be held responsible for the grading process. We can guarantee authenticity and impeccable quality of writing.

If you have once purchased the plagiarism check option within the realms of VIP services, you are granted that your papers will be scanned for free within one year.